Shipping & Returns old


Delivery Cost

  • Singapore – USD $19
  • Indonesia – USD $31
  • Hongkong – USD $17
  • Philippines (Manila) – Php 85
  • Philippines (Outside Manila) – Php 240


  • For countries not enlisted, contact us at [email protected].
  • Delivery cost is on a per package / shoe box basis.
  • Delivery cost is dependent on the courier’s rate. Should there be any changes on courier’s rate, delivery cost will be changed accordingly.

Delivery Time

  • Singapore – 7 to 10 business days
  • Indonesia – 7 to 10 business days
  • Hongkong – 5 to 7 business days
  • Philippines (Manila) – 2 to 3 business days
  • Philippines (Outside Manila) – 3 to 5 business days


  • Delivery time indicated is after dispatch of order to the courier.


We value our customers and want you to be completely satisfied with your purchase to Annie & Lori that’s why we make sure that your orders are carefully checked before dispatching.As we stand with our brand mission of providing quality products, all purchased items from Annie & Lori are non-refundable but we accept returns and exchange them through the following procedures:

Email [email protected] with your order number within seven (7) days of receipt of your order.

Fill out the necessary information requested within 2 days upon revert of Annie & Lori.

You will be notified through email once your return and exchange has been received and processed.



  • Returns and exchange is only allowed when the ordered item does not fit the customer and had not been used.
  • Exchange to a different style and color is strictly not allowed.
  • Return shipping cost will shouldered by the customer.
  • Annie & Lori do not accept returns or exchanges on sale items.
  • Returns received in damaged or worn condition will not be accepted for exchange.
  • Exchange at the branch is subject to approval and availability
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