We value our customers and want you to be completely satisfied with your purchase to Annie & Lori that’s why we make sure that your orders are carefully checked before dispatching.As we stand with our brand mission of providing quality products, all purchased items from Annie & Lori are non-refundable but we accept returns and exchange them through the following procedures:
Email [email protected] with your order number within seven (7) days of receipt of your order.
Fill out the necessary information requested within 2 days upon revert of Annie & Lori.
You will be notified through email once your return and exchange has been received and processed.
- Returns and exchange is only allowed when the ordered item does not fit the customer and had not been used.
- Exchange to a different style and color is strictly not allowed.
- Return shipping cost will shouldered by the customer.
- Annie & Lori do not accept returns or exchanges on sale items.
- Returns received in damaged or worn condition will not be accepted for exchange.
- Exchange at the branch is subject to approval and availability